This website is operated by popocat. Throughout the site, the terms “we”, “us”, and “our” refer to popocat. By accessing or using this website, including purchasing products, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you must not use this website or any of its services.

Business Information

• Brand Name: popocat
• Email:  support@popocat.co
• Business Type: E-commerce retailer
• Products: Personal wellness and intimate lifestyle products

Customer support is provided via email and we will make reasonable efforts to respond in a timely manner.

Eligibility (18+)

By using this website, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You have the legal capacity to enter into binding agreements
• You will use this website and products in compliance with applicable laws

All products sold on this website are intended for adult use only.

Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in any way that violates applicable laws or regulations
• Transmit or distribute viruses, malware, or harmful code
• Attempt to gain unauthorized access to any part of the website
• Interfere with or disrupt the security or functionality of the website
• Infringe upon our intellectual property or the rights of others

We reserve the right to suspend or terminate your access if these Terms are violated.

Account and Information

When placing an order or interacting with the website, you agree to provide accurate, complete, and current information.

• You are responsible for maintaining the confidentiality of your information and for all activities conducted under your use.

We are not liable for any loss resulting from inaccurate or incomplete information provided by you.

Product Information

We strive to ensure that all product descriptions, images, and details are accurate and up to date.

However:

• Product colors may vary depending on display settings
• Packaging and product design may change without prior notice
• Product availability may change at any time

All products are intended for personal use only and may not be resold without authorization.

Orders

After placing an order, you will receive a confirmation email acknowledging receipt. This does not constitute acceptance of the order.

We reserve the right, at our sole discretion, to:

• Refuse or cancel any order
• Limit quantities purchased per customer or order
• Cancel orders that appear to be fraudulent, unauthorized, or in violation of these Terms

If an order is cancelled, any payment received will be refunded.

Pricing and Payment

• All prices are displayed in the selected currency and are subject to change without notice.
• Payments are processed through secure third party providers such as Stripe and PayPal.
• By placing an order, you agree that:
• You are authorized to use the selected payment method
• All payment information provided is accurate and valid

We reserve the right to correct pricing errors and cancel orders affected by such errors.

Shipping

• Orders are processed within 1 to 3 business days.
• Estimated delivery time is 4 to 15 business days depending on the destination.

We are not responsible for delays caused by:

• Customs clearance procedures
• Shipping carrier disruptions
• Incorrect or incomplete shipping information provided by the customer

All orders are shipped in discreet packaging.

Customers are responsible for any applicable customs duties, taxes, or import fees.

Returns and Refunds

Due to hygiene and safety considerations, opened or used intimate products are not eligible for return.

Returns are accepted only in the following cases:

• The product is defective
• The product was damaged during shipping
• The incorrect product was received
• Return requests must be submitted within 14 days of delivery.
• Approved refunds will be issued to the original payment method within 5 to 10 business days.

Shipping costs are non refundable unless the return is due to our error.

Product Safety and Disclaimer

Our products are intended for personal wellness and pleasure purposes only.

We do not provide medical advice.

By purchasing and using our products, you acknowledge that:

• Improper use may result in injury or discomfort
• You are responsible for using the product according to instructions
• You should discontinue use immediately if discomfort occurs

If you have any medical condition or concerns, you should consult a qualified healthcare professional before use.

Third Party Services

Our website may include links to third party websites or services.

We do not control and are not responsible for:

• The content of third party services
• Their privacy practices
• Their terms and policies

Your use of third party services is at your own risk.

Intellectual Property

All content on this website, including but not limited to logos, images, product descriptions, text, and design, is the property of popocat or its licensors.

You may not use, reproduce, distribute, or exploit any content without our prior written permission.

User Content and Submissions

If you submit reviews, feedback, or other content:

• You grant us a non exclusive, royalty free, worldwide license to use, reproduce, modify, and publish such content
• You represent that your content does not violate any third party rights

We are not obligated to compensate or respond to any submissions.

Privacy

We respect your privacy and are committed to protecting your personal data.

Your use of this website and submission of personal information is governed by our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by law, popocat shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from improper or unauthorized use of products

All products are used at your own risk.

Our total liability shall not exceed the amount paid for the product.

Indemnification

You agree to defend, indemnify, and hold harmless popocat and its affiliates from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your misuse of products
• Your violation of any applicable laws or regulations

Termination

We reserve the right to suspend or terminate your access to the website at any time if you violate these Terms.

Any obligations or liabilities incurred prior to termination shall survive.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and popocat and supersede any prior agreements.

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on the website.

Your continued use of the website constitutes acceptance of such changes.